Our Management Standards

At MY Facilities Management we believe residential buildings should be managed to clear professional standards. Our management approach is designed to ensure buildings remain safe, compliant, well maintained, and financially well managed.

These standards reflect the commitments we make to the directors and residents of the buildings we manage and guide how we organise the day-to-day management of each property.

Professional Governance

We support directors of RTM and resident management companies through structured management processes, clear reporting, and practical guidance. Our approach helps directors fulfil their responsibilities while ensuring important decisions and management actions are properly documented.

Financial Transparency

Service charge funds are managed with careful oversight and clear documentation. We maintain accurate financial records and provide structured reporting so directors can clearly understand how funds are being allocated and spent.

Structured Record Keeping

Residential buildings increasingly require comprehensive documentation relating to safety, maintenance, and compliance. We maintain organised digital records to ensure key documents are accessible, up to date, and properly maintained.

Maintenance Standards

We coordinate maintenance works through appropriately qualified and insured contractors and monitor progress using structured tracking systems. Our aim is to ensure repairs and maintenance are completed efficiently while maintaining good value for money.

Communication Standards

Clear communication is essential to effective building management. We aim to acknowledge enquiries promptly and ensure issues are properly logged, monitored, and followed through to resolution.

Professional Contractor Management

We work with appropriately qualified and insured contractors and monitor works to ensure repairs and maintenance are carried out safely and to an appropriate professional standard.

Compliance and Safety

Residential buildings are subject to an increasing range of regulatory requirements. We maintain oversight of key compliance areas including fire safety, health and safety, and other statutory obligations affecting residential properties, coordinating professional advice where specialist expertise is required.

Accountability and Professionalism

We believe managing agents should operate with integrity, competence, and professionalism while treating residents and directors with respect. Our aim is to ensure buildings are managed in a structured, transparent, and dependable way.

Supporting Directors

Directors of RTM and resident management companies carry important legal responsibilities for the buildings they oversee. Our role is to provide organised management systems, clear information, and practical support so directors can maintain appropriate oversight of their building with confidence.